Neubauer's Auto Repair Customer Reviews
We work hard at Neubauer's Auto Repair to earn your trust and business. We strive to be the best auto repair shop in Ellicott City, MD. Below are just some of the comments and reviews that we received from our customers. Thanks for your business!
"I just want to say thank you for the services rendered on my 2001 Chevrolet S-10 this week. I can honestly say I am dealing with a business that has exhibited integrity in its daily affairs. Your organization goes the extra distance to help and are not merely parts poppers. You have never tried to push unnecessary repairs, just what is needed. For this, you are commended. You have definitely made me a loyal customer. With the myriad of auto shops out there, finding an honest and competent repair shop is very difficult. You are definitely my favorite!!!!" K.K.
"We can always count on the staff at Neubauer's to give us an honest assessment of the problem. That's why we come back year after year. Thank you!" A.A.
"Sarah and Matt and Chelsea saved me in an emergency situation at almost closing time late Friday. My engine died on me , it overheated and stalled. They recovered my vehicle, repaired it in good time. Give them a raise." C.K.
"It has become quite difficult to find a courteous and professional auto shop. Based on the quality of work and fair pricing that I received, I will most definitely visit Neubauer's again." F.K.
"As always, we received incredible service from Neubauer's and have recommended them to many of our friends." S.G.
"Thanks...everything went smoothly. I would recommend Neubauer's to others!" J.T.
"I am always confident having my car serviced at Neubauers." R.F.
"Needed to have headlight replaced quickly ... placed a call to Neubauer's and took it right in ... staff was waiting, replaced old light, and got my daughter back on the road in no time. Great service by team of professionals!!" R.B.
"As usual your staff is both professional and friendly." A.P.
"Even though my repairs cost me a lot more than I expected, the problem on my vehicle was worst than I expected, so the larger repair cost was justified. I am very pleased with the work done on my vehicle and it runs better than when I took it to the GMC dealership. Neubauer is now my choice repair and car maintenance shop. Thank you for a job well done." A.D.
"Excellent as always!" E.A.
"Good shop - feel they are very honest about what NEEDS to be done relative to a lot of places out there. Will continue to use them." B.W.
"Enjoyed having a spontaneous talk with other mechanics about cars in general. One could tell they enjoyed their work. Brought me back to my yesteryears... Nice memories, thanks." C.S.
"You guys rock!" S.M.
"Great service. They appreciate the customer; even one with a customized car that is often difficult, if not just a pain to work on. This is how the Auto Repair Industry should do business." N.F.
"Thank you for your help! You diagnosed and fixed a problem two other shops said they fixed (but didn't). You were friendly and helpful both on the phone and in person. Keep up the good work!" C.S.
"Your people are very customer friendly and easy to work with. They have saved me from spending money on parts that I did not need so I feel that their estimates for work that needs to be done is correct." N.V.
"A special thanks for sending Harvey over to pick me up when my car was finished. It was a bad weather day, and it was nice that my wife didn't have to drive me over to get the car." J.L.
"First time visit for our family and we are now looking forward to a long-term relationship with Neubauer's Auto Repair." M.S.
"Came in for a flat repair for my wife's 2011 Hyundai Sonata, Cost me 19 bucks and change. Took 30 min. You guys are the best!" R.H.
"Thank you, as always, for awesome work and wonderful staff in keeping my car in shape!" K.D.
"Thanks for keeping me running smoothly!" L.S.
"Every time I come here I am more impressed. The sincerity of the folks who work here is what puts them over the top!" E.A.
"Thanks again for honest cost effective auto repair!" S.B.
"I love the personal attention I receive at Neubauer's. The integrity of the business & staff is unmatched. I appreciate how accommodating they are. The customer shuttle is another great feature... I always have the best chats with Harvey... lol. You make me feel like I'm part of the family and thoroughly enjoy my interaction with everyone there. Neubauer's has a friendly, knowledgeable group of employees and as long as they are in business they have my business. They all are great... thanks for all the great service." Anonymous
"Thanks as always to Chuck for his attention to detail with my alignment." T.M.
"I have used this installer twice now and I would trust them to do any work on my car. They are very friendly and helpful. Sarah is great." T.R.
"Took me in for emergency work, and got me out same day with no hassle. These folks are excellent!" E.A.
"I've already recommended you to several people. You are friendly, quick, competent... awesome!" L.S.
"Extrememly happy with your accurate and professional service." J.J.
"Honesty is hard come by in auto repair. I left brake parts for replacement and your mechanic determined that I didn't need the brakes to be serviced. WOW- you definitely will be my auto repair shop of choice and I will recommend you to others. " S.B.
"As always, great service with a perfect alignment and balance. Thanks!" M.T.
"Good professionals, family owned shop." E.P.
"Matt is the best!! Don't ever let him go!! He is the reason I love Neubauer's!!" P.M.
"I've already recommended you to several people. You are friendly, quick, competent...awesome!" L.S.
"I am happy to have my cars serviced by a company who I can trust. I have lost confidence in Antwerpen service, who always seem to find additional problems when I had my cars in the shop." D.H.
"Sarah is a valuable asset to your service department." S.B.
"Seth was great! A young talented upcoming next generation Neubauer technician. Thanks for the good work." J.D.N.
I have taken my son's car 3 times and each time I have been COMPLETELY satisfied! K.W.
You guys are the best! I am always very impressed by your level of expertise and helpfulness. Keep up the good work. M.M.
"Special thanks go to you for the great help you provided as I got my truck ready to sell. You saved me lots of time and expense in getting it to the place that JC could obtain a decent running truck without losing both an arm and a leg. He is satisfied and so am I with the outcome that was made possible by Sarah's special attention to our needs, and her suggestions on how best to meet the rules of the state. I can't get along without you all, and Sarah leads the list. When my Camry needs attention I'll be sure to let you know. Perhaps an oil change while I can wait - so Harvey won't have to drive to Charlestown, :0" L.B.
"I'm very impressed with Matt. He offers personal and individual service and makes you feel as thought you are his only customer needing help. The technician who worked on my car did a terrific job. Please extend my thanks since I failed to ask Matt his name. Merry Christmas!" D.D.
"Great folks. Very professional. I will return." D.H.
"Not only will I use your shop again, I did already recommend your shop to my two sons. Thanks again." J.S.
"Sarah's knowledge and ability to explain repairs needed made us feel very comfortable in trusting the work to be performed at your shop. Thanks, when other repairs are needed, we will be back to see you." S.R.
"Thanks for the honest help." M.P.
"Great job, as usual. Thanks!" J.D.
"Great experience. Will always return here for all future vehicle maintenance." Anonymous
"Thanks everyone, as always very satisfied. The only auto repair shop I've ever enjoyed sitting in the waiting room, you guys are so nice to be around." R.S.
"This is the second time that I used Neubauer's to install and balance Michelin Pilot Sport run-flat tires on my 1999 C5 Corvette. Never a problem! Neubauer's did a great job. Sarah is a pleasure to work with. I also used Neubauer's to do a 4 wheel alignment with their new Hunter Hawk-Eye alignment equipment. I will use Neubauer's again and recommend them!!" C.B.
"I've never written a review...and today felt compelled! I had a check engine light come on with my VSC (traction light) also on. I called another company and they said don't know until we look at your car, bring it in the cost will be $72 to examine PLUS. I called Sarah with Neubauer's (she has NO IDEA who I am) and I told her the same issue with the check engine light and VSC light, she asked me to check my gas cap to make sure it was securely on.... THAT WAS THE PROBLEM! My 9 yr old son did not tighten the gas cap right and that is what triggered my lights to come on. Sarah did not charge me!!! She was kind enough to give this information over the phone. I will go here for all car issues because that was fantastic service considering I didn't pay for anything. She just saved me $72 PLUS.... THANK YOU SARAH!!" Anonymous
"Absolutely wonderful service and atmosphere. Every staff member was professional, friendly and most helpful. Keep up the good work. I will be recommending you to others! THANKS VERY MUCH!" M.M.
"You guys rock! I'm bringing my entire family "fleet" of cars to you, and recommending you to all my friends and clients I'm bringing to the area. Best auto service you will find in HoCo!" T.Y.
"Jimmy was able to promptly schedule the service for my car on the morning I called. At drop-off Matt gave me info about the next service and the work was completed. Jimmy and Chelsea helped w/tire info and after pick-up Jimmy called w/ a credit on the bill and within 2 days I received the corrected bill. Your shuttle service is great--Harvey is a super driver! Thanks for taking care of my car!" J.B.
"I wish more shops in the area provided this level of service and professionalism. :) Thanks for the great service. I'll be back!" E.B.
"I appreciate that your shop keeps me informed of what I need done and what will be needed and approximately when I'll need that done so that I can plan. I have never been disappointed with any service I have received from your shop in the 12 years I have been using your shop exclusively even for my new vehicle services since I moved into the area.
Sarah is my go-to person for any questions I may have and she always answers what I sometimes think may be an annoying simple question with pleasure. I think of Sarah as a friend and believe she is the glue that holds your shop together. The front desk and those answering the phones are the first employees that clients meet and set the tone for future relationship with the business.
Your shop has a great attitude and is a pleasure to call or visit. I have referred family and friends to your business who I know have also been extremely satisfied with your service and were appreciative their first encounters were emergencies and your personnel helped them and went above and beyond what would be expected. I also appreciate your attention to their problems that included one of my children stuck out on 32 during rush hour. Thanks for taking care of my vehicles with a fair and honest policy. It is refreshing to have honest, fair services especially being a single person that I can rely on. You have a great shop and I will continue to refer family and friends with confidence." L.S.
"The entire staff is always professional and extremely helpful! Thanks for everything.... We would recommend you to anyone." K.P.
"Excellent service!!" S.S.
"You are the first auto repair shop that I have ever trusted completely--and I'm 73. So that should say something." R.H.